How do I convert women’s shoe size to a man’s shoe size?

Women’s shoes are made on a narrower last (the foot-shaped form used in making shoes) than men’s. In addition, the heel on a woman’s shoe is narrower than the forefoot width. Men’s shoes have the same width at the forefoot and heel.Women can wear men’s shoes by converting their size to men’s by subtracting 1.5 from their numeric size. For example, if you are a size 8 in women’s, you would try a 6.5 in men’s sizes. This is a loose conversion and doesn’t change the difference in width and forefoot-to-heel ratios.


What are KB24′s online payment options?

kobebryant.com accepts several methods of payment:

  • Visa, MasterCard, American Express and Discover
  • Debit Cards – Visa or MasterCard
  • PayPal – Account must be a US established account

At this time, we do not accept cash, checks, or money orders, nor do we offer any sort of layaway or COD service.


How do I return items purchased from kobebryant.com?

All sales are final! If for any reason the item is damaged within 30 days from the shipping date, the merchandise can be returned for a full refund of the product purchase price or exchange . Exchanges can be made for the same item in a different size or color only, subject to availability.

Your return will be processed within 3 business days of being received at our warehouse and refunds will be issued based on the original method of payment. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

Please contact store@kobebryant.com for delivery details.

  • RETURN PROCEDURES:

    Fill out the Return Form found on our website. (If you don’t have your original packing slip, just include a note letting us know why you’re returning the product. Please include the original order number, purchaser name, address, and telephone number.)

  • IMPORTANT NOTES:

    We cannot accept C.O.D. deliveries.
    All refunds will be credited to the method of payment used for the original purchase.
    Exchanges are subject to availability. A refund will be processed if the product is unavailable.
    Exchanges can be made for the same item in a different size or color ONLY.


How do I track my package?

When placing an order on kobebryant.com you will be sent an email confirming your order and another once your order has shipped. It is important to provide a valid email address during your order process in order to receive this communication. If you have not received an email confirming your order is in process, or have not yet received your shipping confirmation email, please note that this may mean that your order is either still being processed or your shipping confirmation email may be stuck in your email spam filter. Please check your email’s junk or spam filter to see if the email is there.

If you have any additional questions about your kobebryant.com order, please contact us at store@kobebryant.com.


How much is shipping?

United States:

  • Standard Shipping / 0 – 5 lbs / $12.00
  • Heavy Goods Shipping / 5 – 10 lbs / $20.00

International:

  • Standard / 0 – 5 lbs / $25.00
  • Heavy Goods Shipping / 5 – 10 lbs / $35.00

How long does it take to get my order?

  • If your order is shipping internationally, it can take up 2-3 weeks.
  • If it’s U.S. East Coast, it’s 7-10 business days for standard shipments.
  • If it’s U.S. Mid-West, it’s 5-7 business days for standard shipments.
  • If it’s U.S. West Coast, it’s 3-5 business days for standard shipments.